using operation theory for efficient governance

来源:网络整理 作者:未知 发布时间:2007-02-25
论文简述:Even through the business operation management is different from governance, but we also can use some operation management method on government admin

Even through the business operation management is different from governance, but we also can use some operation management method on government administration. The principle of management is the same.

Today, government is facing more and more challenge on management. Government must improve its management to increase efficiency. The requirement of Public to government is becoming more and more strict. Government must pay more attention on its service quality, must improvement its management process to create more and more high quality service. Operation management is also useful.

The follow case give a example on how government department using operation management principle for efficient governance.

Introduction and background

The Shenyang environmental protection bureau is the Shenyang muinicple government environmental protection administrative department, it had been established in 1979. Its main responsibility is, according to the relevant law and the administrative rules and regulations, implement unification surveillance management to the whole city environmental protection work, prevent and control pollution and other environmental damages, protect and improve living conditions and the ecological environment, promote economy and the society development continues, coordination and health.

An extremely important work responsibility of the bureau is: Provides the environmental protection service to the whole city people, solves environmental problem which they faced. Range of service 13,000 square kilometers, service population 7.2 million.

Along with the lives of the people level enhancement, people need more and more environmental service, the Shenyang environmental protection bureau receives every year the environment service request, from 10 year ago several hundred, rises present nearly ten thousand.


How enhances the environment service and the environment management efficiency and the level, was most urgent problem which the Shenyang environmental protection bureau faced recently several years.

2000 year's end, along with the new bureau chief's getting to work, the Shenyang environmental protection bureau have established the new leadership, in order to adapt China to join WTO, the new leadership begin to reform the Shenyang environmental protection bureau traditional management way , attempts with the new operation management idea to enhance government manages efficiency.

Weakness of the traditional management

At the beginning of 2001, a management meet was held on the bureau, all of the staff attended. At the meeting, the leadership of the bureau made the decision of reform, and sent a survey form to everyone to collect advices. The leadership thought that is necessary to find the weakness of the bureauˇs management. They think the bureau must use some lean production idea on its management. They must find the waste of the job at first. One month later, by collecting advice of everyone, the new leadership has discovered that the Shenyang environmental protection bureau tradition management pattern has seven kinds of wastes in the management:

1.waste caused by waiting
冘 The staff passively waited for higher authority's instruction, if the higher authority did not do job placement, did not instruct, most of the staff will do nothing, the higher authority did not inquire, they did not report. Many tasks were finished under the inspection and force.
冘 The higher authority passively waits for the subordinate report. After work arrangement, the higher authority has not inspected, has not supervised, didnˇt investigation, verifies the situation, grasps the first material, only passively listens to the subordinate report, then makes the decision or reports to the higher authority.

This kind lacks the work sense of responsibility, initiative and the work enthusiasm, the satisfied present situation, is slack in work the situation initiation waste creates the harm is huge, harm organization's normal operation.

2.waste caused by the insufficient of cooperation
冘 Weak coordinates between two departments, some department mutually restricts, does not link up, only does things on their own way, considered more about the department benefit first. These were huge influence the work progress.

冘 The implementation and coordination of leadership instructor is disadvantageous. The work ineffective coordination organization arrange which to the leadership work instruction and the conference carries out, causes the bureau the request to stagnate in this department, forms the work blind spot.

冘 The lack of Information transmission. The information stagnates in the correlation department, the correlation personnel hand, it causes to the information couldnˇt grasp and obtain by the related department, difficulty does the work with effectively, cannot accurate prompt decision-making. Between the department the information cannot be share. 2007-02-25 文章来自《中国免费论文网》行政管理论文频道 http://lunwen.52xoyo.com

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